As order fulfillment activities at Crossroads Industrial Services have grown over the years with companies like Walmart, Home Depot, Walgreens and CVS, the level of shipping complexity has equally grown. Curtiss Quirin, COO, realized that Crossroads needed to focus on core competencies and work together with a logistics expert; at that point we turned to Langham Logistics for partnership.
Langham Logistics has been very responsive and they have built a program to fit our customers’ needs. According to Brian Wareham, Business Development Manager,
“A true partnership between Crossroads Industrial Services and Langham Logistics has been created. When Crossroads needed assistance for deliveries to their big box customers, they called us. Langham Logistics developed a program to completely eliminate delivery chargebacks, reduce freight claims and have all shipments easily tracked and traced. This has provided a savings for Crossroads and improved their customer service. When Langham Logistics needed help evaluating one of their customer’s product return programs, they called on Crossroads to create a program for returned medical devices in order to repair the devices so that they could be placed back into the marketplace. The relationship has been equally beneficial to both organizations.”
Learn how your organization can partner with Crossroads Industrial Services to streamline operations
